Frequently Asked Questions

There are a bunch of physio clinics in the Langley area. What makes this one different?

More time = better results. One of the things that we wanted to do with our physiotherapy services was dispel the notion that physiotherapy services need to be impersonal and disconnected from the needs of the client. Coming from university and professional sport settings, we understand the needs of our active clientele, and want to maximize the efficacy of our treatments. To accomplish this, we spend a minimum of 30 minutes of dedicated one-on-one time, focusing on manual therapies and exercise to speed the recovery of our valued clients.

Are all of the services offered at LSMC covered by my insurance ?

Each health plan is designed differently. Depending on the plan that you have, some or all of the services provided by our therapists can be covered by the plan. Be sure to know the annual limit if one applies to your plan. Some plans require a referral from your physician BEFORE treatments are started.

Why do you not direct bill Worksafe BC for my work-related injury?

WSBC has established agreements between the Massage Therapy, Physiotherapy, and Chiropractic colleges in the province, with pre-set fee schedules for treatments provided to injured workers. The rates established in this agreement are on average 50-60% of the cost of our regular treatment rates. Unlike ICBC, we are not able to charge a user fee to make up the difference in these sessions. Instead of shortening up the treatment time to correspond with the rate of pay (15-20 minutes for Physio and Massage Therapy), we feel that the work performed by our therapists is worth the fee schedule as set by the clinic. Some clients have arranged to have WSBC reimburse them with the pre-set fee, and either submit the remainder to their extended health plan, or pay the difference themselves.

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